Customer Relationship Professional

Why Customer Relationship Professional?

Strong communication and problem-solving skills are at the heart of great customer service. In this program, you will learn how to manage customer interactions, resolve issues effectively, and build relationships that strengthen an organization’s reputation and success. You will gain confidence and professionalism that prepare you for entry-level roles in business and customer support.

At Mid-State, you can complete this program entirely online in just one semester, allowing you to continue working while advancing your education. Your coursework also applies directly toward the Business Management associate degree for those who wish to continue their studies.

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Program Facts

Total Credits

13 Credits

Degree Type

Technical Degree

Program Length

Less Than One Year

Delivery Method

In Person, Online, Online Live, Hybrid

Location

Adams, Marshfield, Stevens Point Downtown, Wisconsin Rapids, Online

Start Dates

Fall, Spring, Summer

Estimated Program Cost

$2,464.09

View Cost of Attendance

Financial Aid Eligibility

Not Eligible

View Types of Aid

Program Outcomes

Graduates leave ready to succeed in their careers. Each year, data from Mid-State's Graduate Survey and statewide reports show consistently high satisfaction and strong starting salaries. Here's a snapshot of what success looks like after graduation.

Career Opportunities

Account Representative

Call Center Agent

Client Services Specialist

Customer Service Representative

$46k Median Annual Salary

Recent program grads in Wisconsin earned a starting salary of $45,912. Source: Lightcast Data Set

2,846

Average Monthly Hires

2,846 of recent Wisconsin program grads landed jobs within six months of graduation. Source: Lightcast Data Set

100%

Mid-State Graduate Satisfaction Rate

Students leave proud, prepared, and confident in what comes next. Source: Mid-State Graduate Survey Results

Program Details

Take a closer look at what the program offers and what to expect.

Program Courses

Your course plan may vary, and you'll get a recommended sequence once you're enrolled. See below for full course details, see the program information guide, or talk with your advisor.

Program Information Guide (PDF)

Instructors

Meet our full-time instructors.

Sharon Behrens, AAS, BA, MBA, MEd
Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current with continuing education. Sharon authors and edits software textbooks and other instructional materials for leading publishing companies. She also serves as club advisor to the Mid-State chapter of Business Professionals of America (BPA).

“I create learning experiences rooted in heart and supportiveness, designed to fit into real lives and transform them.”

Program Outcomes

Employers will expect graduates of this program to be able to:

Demonstrate effective workplace communications.
Model professionalism in the workplace.
Apply technology skills to business and administrative tasks.

Employability Skills

Alongside your career training, you'll develop key workplace strengths. Explore the additional skills you'll build.

Employability Skills (PDF)

Technical Standards

To succeed in this program, you'll need to meet certain technical standards. These are the key skills and abilities needed for the program and future career success—with or without reasonable accommodations. Be sure to review them carefully before you apply.

Technical Standards (PDF)

Career pathways help you build your education step by step. Each stage offers one or more credentials that are recognized by employers and lead to real jobs—and you can keep building toward your career goals as you go.

Prior Learning

Certificate

Technical Diploma

Associate Degree

Bachelor's Degree

Get credit for what you already know. You may be able to earn college credit for prior learning through skills you’ve gained through high school classes, previous college work, self-study, military training, jobs, or volunteer experience.

Credit for Prior Learning
High School Dual Credit
Mid-State Fast-Track – Open to high school students

“I value my experience at Mid-State tremendously. Even with a disability my education gave me the opportunity to join the workforce before I even graduated. Education equals opportunity.”

- Jake A.

Mid-State Grad

“My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career.”

- Sharon R.

Mid-State Grad

“The education I received at Mid-State has been invaluable. It built a foundation that is endlessly improving, providing excellent growth opportunities in my career.”

- Kevin B.

Mid-State Grad

“Most students go to college to find good-paying careers doing something they enjoy. Mid-State gave me that and so much more, as I discovered my passion and achieved more than I ever could have anticipated.”

- Bryce C.

Mid-State Grad

“I couldn't have asked for a better education. My instructors were some of the most incredible people, and they were willing to do whatever was necessary to help everyone.”

- Leslie T.

Mid-State Grad

“Mid-State’s hands-on learning, convenient scheduling, updated technology, and instructors who can relate to the field have all helped me become successful and even advance in my career in under a year.”

- Stephanie B.

Mid-State Grad