IT User Support Technician

Why IT User Support Technician?

User support technicians are essential to keeping technology running smoothly in every industry. In this program, you’ll learn to assist users, troubleshoot hardware and software issues, and maintain computer systems with confidence and professionalism. You’ll develop the technical and communication skills needed to be the first line of support in today’s technology-driven workplaces.

At Mid-State, you’ll gain hands-on training through interactive labs and industry-aligned coursework. This program can be completed quickly and serves as a strong foundation for continuing your education in IT.

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Program Facts

Total Credits

25 Credits

Degree Type

Technical Degree

Program Length

Less Than One Year

Delivery Method

Hybrid

Location

Stevens Point Downtown, Wisconsin Rapids

Start Dates

Fall, Spring

Estimated Program Cost

$5,037.44

View Cost of Attendance

Financial Aid Eligibility

Fully Eligible

View Types of Aid

Program Outcomes

Graduates leave ready to succeed in their careers. Each year, data from Mid-State's Graduate Survey and statewide reports show consistently high satisfaction and strong starting salaries. Here's a snapshot of what success looks like after graduation.

Career Opportunities

IT Customer Support Technician

IT Field Technician

IT Operations Support Technician

System Support Technician

Technical Support Analyst

$60k Median Annual Salary

Recent program grads in Wisconsin earned a starting salary of $60,435. Source: Lightcast Data Set

539

Average Monthly Hires

539 of recent Wisconsin program grads landed jobs within six months of graduation. Source: Lightcast Data Set

100%

Mid-State Graduate Satisfaction Rate

Students leave proud, prepared, and confident in what comes next. Source: Mid-State Graduate Survey Results

Program Details

Take a closer look at what the program offers and what to expect.

Program Courses

Your course plan may vary, and you'll get a recommended sequence once you're enrolled. See below for full course details, see the program information guide, or talk with your advisor.

Program Information Guide (PDF)

Instructors

Meet our full-time instructors.

Brian Krause, BA
Brian Krause holds a bachelor of arts degree from Lakeland College and brings over 20 years of experience working in the IT industry in central Wisconsin to his teaching at Mid-State. He continues to stay current with modern technology through a variety of volunteer activities, research, and seminars.

“I enjoy being able to pass along knowledge and skills to eager learners and bring in real-world business examples for better understanding of the content beyond book theory and examples. Doing so creates a fun learning environment that adds value to the program.”

Troy Krezine, AAS
Troy earned his associate in applied science from Northcentral Technical College and holds national certification in CompTIA Security+. His work experience spans 25 years in the IT field in a variety of roles, including help desk, server administration, project management. He has also held multiple management roles in a Fortune 500 company and local government.

“Teaching at Mid-State allows me to combine my passion for IT management with my love of mentorship. The most rewarding part of my career has always been helping others grow—giving people the tools, confidence, and knowledge they need to succeed. Teaching is simply the next step in that same mission.”

Program Outcomes

Employers will expect graduates of this program to be able to:

Develop technical documentation.
Troubleshoot network systems.

Employability Skills

Alongside your career training, you'll develop key workplace strengths. Explore the additional skills you'll build.

Employability Skills (PDF)

Technical Standards

To succeed in this program, you'll need to meet certain technical standards. These are the key skills and abilities needed for the program and future career success—with or without reasonable accommodations. Be sure to review them carefully before you apply.

Technical Standards (PDF)

Career pathways help you build your education step by step. Each stage offers one or more credentials that are recognized by employers and lead to real jobs—and you can keep building toward your career goals as you go.

Prior Learning

Certificate

Technical Diploma

Associate Degree

Bachelor's Degree

Get credit for what you already know. You may be able to earn college credit for prior learning through skills you’ve gained through high school classes, previous college work, self-study, military training, jobs, or volunteer experience.

Credit for Prior Learning
High School Dual Credit
Mid-State Fast-Track – Open to high school students

“Mid-State’s hands-on learning, convenient scheduling, updated technology, and instructors who can relate to the field have all helped me become successful and even advance in my career in under a year.”

- Stephanie B.

Mid-State Grad

“I value my experience at Mid-State tremendously. Even with a disability my education gave me the opportunity to join the workforce before I even graduated. Education equals opportunity.”

- Jake A.

Mid-State Grad

“My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career.”

- Sharon R.

Mid-State Grad

“The education I received at Mid-State has been invaluable. It built a foundation that is endlessly improving, providing excellent growth opportunities in my career.”

- Kevin B.

Mid-State Grad

“Most students go to college to find good-paying careers doing something they enjoy. Mid-State gave me that and so much more, as I discovered my passion and achieved more than I ever could have anticipated.”

- Bryce C.

Mid-State Grad

“I couldn't have asked for a better education. My instructors were some of the most incredible people, and they were willing to do whatever was necessary to help everyone.”

- Leslie T.

Mid-State Grad