Customer Relationship Professional Academy
Begin Your Customer Service Journey in High School
Build the communication and business skills employers want—while still in high school. The Customer Relationship Professional Academy gives juniors and seniors the chance to earn a Mid-State technical diploma at no cost through Dual Credit and Mid-State courses.
Students learn how to communicate clearly, solve problems, and create positive customer experiences across many industries. Whether you plan to start working after high school or continue your education, this academy helps you take the next step with confidence.
Space is limited and filled on a first-come, first-served basis.
Earn a College Credential Early
Complete the Customer Relationship Professional technical diploma before high school graduation.
Cut College Costs
Students save over $2,400 in tuition and program costs through this academy.
Build Career-Ready Skills
Learn communication, customer service, teamwork, and business skills used in nearly every workplace.
Explore Career & College Pathways
Explore Career & College Pathways
Why Start in High School?
Local demand for trained customer service professionals continues to grow. Start preparing for a career in customer care and communications today.
Through college courses and hands-on experiences, you’ll gain valuable skills and choose from multiple career options and pathways, including:
- Continue your education in the Office Support Specialist program at Mid-State.
- Leverage your credits earned in other programs offered at Mid-State, such as Business Management, Entrepreneur, Human Resources, Human Resources Assistant, Leadership Development, and Project Management.
- Start your career as a call center agent, customer care representative, or customer service representative.
Eligibility
To participate, students must:
- Be a high school junior or senior
- Complete at least one Customer Relationship Professional course as Dual Credit
Tuition and program costs are funded through the Workforce Innovation Grant (WIG) program.
Key Skills & Learning Outcomes
Students in the Customer Relationship Professional Academy build skills that prepare them for both college and the workplace, including:
- Professional written and verbal communication
- Customer service and relationship-building
- Problem-solving and conflict resolution
- Teamwork and workplace professionalism
- Business basics and workplace expectations
- Public speaking and presentation skills
Graduates may be prepared for entry-level roles such as:
- Customer service representative
- Customer care specialist
- Call center representative
- Front office support staff
Academy Courses
Students in the Customer Relationship Professional Academy complete courses that build strong communication and business skills while earning college credit. Explore the courses below.
| Catalog# | Course Title | Credits |
|---|---|---|
| 10801195 | Written Communication | 3 |
| 10801198 | Speech | 3 |
| 10106106 | Quality Customer Service | 3 |
| 10102101 | Introduction to Business | 3 |
| 10890102 | GPS for Student Success | 1 |
Request More Information
Interested in joining the Customer Relationship Professional Academy?
Complete the form below to request more information. Our team will connect with you to answer questions and help you get started.
If you have questions about this opportunity, please contact Recruitment or call 888-575-6782.
